jili apps Privacy Policy

This privacy policy applies to all users of the jili apps platform. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

jili apps always places user privacy as its highest priority. We commit that your personal information will be used only for the purposes described in this policy and will not be sold or misused by third parties.

If you are under 21 years of age, you may not use this platform. All services on jili apps are for persons aged 21 and above only.

2.1 Registration Information

When you open an account on jili apps, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details for identity verification
• Details linked to your preferred payment method (such as your bKash or Nagad number)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Time of access, duration of visit, and which pages were viewed
• Usage patterns collected through cookies and similar tracking technologies

2.3 Transaction Information

A record of every deposit and withdrawal you make is stored in our system. This includes the transaction amount, time, method, and status. This information is used for account security, dispute resolution, and prevention of financial fraud.

jili apps uses your information for the following legitimate purposes:

• Account management and user identity verification (KYC)
• Processing transactions related to deposits, withdrawals, and bonuses
• Detecting and preventing fraud, money laundering, and other illegal activity
• Technical improvement of the site and enhancement of service quality
• Helping our support team resolve your issues quickly
• Ensuring that promotions or offers you have enrolled in are delivered correctly
• Fulfilling legal obligations and complying with lawful requests from authorities

We never sell your personal information to advertisers or share it with third parties for commercial purposes.

In certain circumstances, jili apps may share limited information with third parties. In each case, data protection is ensured under strict contractual terms.

4.1 Payment Processors

Necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to process the transaction.

4.2 Technology Service Providers

Some third-party technology companies assist in operating our platform, such as server hosting, cybersecurity analysis, and game providers. They process information only within the scope of the defined service.

4.3 Legal Obligations

Information may be provided in response to lawful and formal requests from government or regulatory authorities under applicable laws of Bangladesh. In such cases, we provide information only within the limits of our legal obligations.

jili apps uses industry-standard security measures to keep your information safe.

5.1 Encryption and SSL Protection

SSL encryption is active on our platform, which means all information exchanged between your browser and our servers is kept secure. Passwords and payment details are stored in encrypted form.

5.2 Data Retention Period

Information is retained for as long as your account is active and, after that, for a defined period as required by law. Even after an account is closed, financial transaction records are kept for a set period in accordance with our financial regulatory requirements.

5.3 Access Controls

Your personal information can only be accessed by authorised staff, and they are limited to only the information necessary to carry out their responsibilities. All staff are bound by confidentiality agreements.

Cookies and similar technologies are used on the jili apps website. Cookies are small data files stored in your browser that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. Maintaining your login session, completing the deposit process, and security verification are not possible without these cookies.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages are most visited and how users navigate the site. The information collected through these is anonymous and statistical.

6.3 Rejecting Cookies

You can disable cookies by changing your browser settings. However, some features of the site may not work correctly as a result.

Every user registered on jili apps has the following rights regarding their own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: Where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
• Right to Object: You may object to the processing of your information on the basis of legitimate interest.

To exercise any of the above rights, please contact our support team. We will make every effort to respond to your request appropriately.

We believe that protecting personal information and ensuring responsible gaming are interconnected. We monitor your gaming behaviour solely to identify potentially problematic activity — so that assistance can be provided in time.

No information collected for this purpose is shared with marketing teams or third parties. It is used entirely for the user's benefit.

jili apps services are strictly for persons aged 21 or above. We do not knowingly collect any personal information from minors. If a minor attempts to open an account, or if such a suspicion arises, we will immediately close that account and delete the information.

If you are aware that a minor is using our platform, please notify our support team immediately.

jili apps reserves the right to amend this privacy policy as needed. If there are significant changes to the policy, we will notify users in advance by email or through the site.

If you continue to use the site or log in after a policy update, you will be considered to have accepted the revised policy. The latest version will always be available on this page, and a brief description of changes with dates of previous versions will be provided upon request.

For a complete understanding of the overall rules governing use of the platform, you may read our About Us page, which contains detailed information about the platform's policies and operations.

For any questions, comments, or requests regarding your information under this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.